Refund policy

At Valtos, your satisfaction is our priority. We proudly offer a voluntary return and refund option to ensure you shop with confidence.

Returns

We accept returns under the following conditions:

  • Return Request Timeframe: You must request a return within 30 days of receiving your order.

  • Condition of Items: Products must be unused, in original packaging, and in resellable condition.

  • Return Shipping: Customers are responsible for return shipping costs, unless the item is defective or incorrect.

 

Refunds

Refunds are available in the following cases:

  • Defective or Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with photo evidence, and we will issue a full refund or replacement.

  • Incorrect Orders: If you receive the wrong product, we’ll make it right — either by sending the correct item or refunding your purchase.

  • Voluntary Returns: Once we receive and inspect your returned item, we’ll process your refund within 5–10 business days.